Tech Service at the point of dispense

The SmartDispenser™ brings technical service to a new level. Instant problem solving reducing down time to hours, minutes and maybe even seconds. The SmartDispenser™ comes with a Tech Service icon on the home screen, which instantly sends an email to the Fishman Tech Service team. Tech service at the point of dispense eliminates the need to send equipment back or wait for a technician to arrive because support happens within the hour.

One push of the Tech Service icon sends an access code, via instant email message, to a live technician who will connect to the SmartDispenser™ using LogMeIn’s Rescue program. Instant messaging is how the technician communicates directly, with the user requesting service via the SmartDispenser™. The Technician has access to all reports, logs and has remote control of the system to fix any problems.

The Fishman technician opens the tech service console below.

The Fishman technician can do a quick review of the operating system.

The Fishman technician can review production reports.

Fishman can help train operators if operator performance is an issue.

Fishman technician can review backend settings its set properly.