SmartDispenser® Tech Service
Tech Service at the point of dispense
The SmartDispenser® brings technical service to a new level: instant problem solving, reducing down time to hours, minutes and maybe even seconds. The SmartDispenser® comes with a Tech Service icon on the home screen, which instantly sends an email to the Fishman® Tech Service team. Tech service at the point of dispense eliminates the need to send equipment back or wait for a technician to arrive because support happens within the hour.
One push of the Tech Service icon sends an access code, via instant email message, to a live technician, who will connect to the SmartDispenser® using LogMeIn’s Rescue program. Instant messaging is how the technician communicates directly, with the user requesting service via the SmartDispenser®. The Technician has access to all reports, logs and has remote control of the system to fix any problems.